Terms and Conditions

About NPM CANADA – If you have any suggestions or comments please email us at info@npm-canada.ca

#303 1687 West Broadway
Vancouver, BC , V6J1X2
CANADA

Acceptance of Terms – When you access this site, you acknowledge that you have read and agreed to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.

Changes to the NPM CANADA Terms of Use – Please check our Terms of Use periodically for changes as we reserve the right to change the terms and conditions of sale at anytime.

Currencies – we currently only accept CAD and shall accept CAD as the official currency for all calculations.

Credit Card Security – We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. We process payment by credit card through Merchant, and therefore we are not holding your Credit Card information.

Damage or Declared Goods – DHL, FEDEX, UPS and USPS will only cover the actual goods value if the package is damaged by the shipping agent during the transporting of your goods. goods value is calculated based on the shipping declared  invoice value.

You are required to make a report to us on damaged item(s) in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

Delivery :

  • We shall endeavor to deliver your order within 1- 4 working days upon successful payment confirmation unless otherwise specified. You should be able to receive your order within 4-14 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier you have chosen.
  • NPM CANADA is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. NPM CANADA reserves the rights not to release the delivery in the absence of the authorized receiver.
  • NPM CANADA is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, NPM CANADA will not be liable for any loss caused to you by late or delayed delivery.
  • In the event if your package is lost by the shipping courier and your package has been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.

Guarantee – Every effort is made to ensure your satisfaction at NPM CANADA. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem.

Laws – To the extent permitted by law, all sales at NPM CANADA are governed by CANADIAN law, without giving effect to its conflict of law provisions.

Linked sites – NPM CANADA may contain links to other Internet sites (“linked sites”). NPM CANADA does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.

Missing Item – You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

Non-acceptance of Order – Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product that you have ordered is unavailable in stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • incomplete shipping info or overcharged destinations

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which are non-refundable.

Order Cancellation

If you decide to cancel your orders twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 12% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.

Product Return – If you are not 100% satisfied with your purchase in the first 7 day after delivery, you can return your order to us for a refund. We believe that you should have the best possible online shopping experience. Therefore, if for whatever reason you are not happy with your purchase contact us at: info@npm-canada.ca and we will process the refund request. We will be deducting from the refund the shipping, 18% Handling and Restocking fee and the additional merchant transaction fees.

Returned item shipping:

  • You can use your original NPM CANADA box you received, or any plain, unmarked cardboard box to ship your return
  • If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  • Attach your new return label to the shipping box.

DO NOT SHIP ITEMS WITHOUT CONTACTING NPM CANADA FIRST, UNAUTHORIZED ITEM WILL BE REJECTED

Privacy

Your privacy is important to us. We believe that by respecting your privacy we will earn the opportunity to build a lasting relationship with you, your business, your clients and your staff. Any information you provide us will only be used for the purpose for which it was intended. We collect your information primarily for proof, contact and billing purposes. Under no circumstances will your information be shared with, or sold to, or disclosed to any third party, except where required by law. This Privacy Policy applies only to information gathered in connection with NPM CANADA’s consumer credit card accounts used for transactions at NPM CANADA and applications for those accounts.

In order to enhance our ability to provide you with the best services, opportunities, and choices possible, we collect, use, and share certain information about you. This policy explains what information we collect and with whom we share it with. The practices described in this policy are applicable to current and former customers and consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customer’s information.

  • Information we collect and sources of information.
    We may collect information about some of your personal details and documents, (such as: address, copy of credit card statements, identification, etc.) to help us process the order in which you have made, and for us to assure and prove that you are the person paying for the products.
  • Security and confidentiality of your information.
    We restrict access to non-public personal information about you to those employees who need to know in order to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal and state law standards to guard your non-public personal information.
  • Order and Credit Card Information
    NPM CANADA uses Merchant Provider, a third-party provider of e-commerce solutions, NPM CANADA do not keep your Credit Card Information. Merchant Provider does not share credit card information with NPM CANADA Network. Merchant Provider keeps your credit card information confidential and protects your credit card information through the use of industry-standard Secure Sockets (SSL) encryption technology.

Refund Policy – Refunds will be given at the discretion of NPM CANADA management. Please contact info@npm-canada.ca .

Shipping
domestic orders – USA and CANADA orders will be delivered directly from our warehouse in Vancouver, BC CANADA. In some cases products may be shipped directly from our affiliate warehouse in USA. Customer should not pay additional charges to shipper when receiving the products, if the customer has been instructed to do so by shipper, please contact our support at info@npm-canada.ca

International orders – purchaser is liable to verify any tax, duty and import regulation at the destination country. Cancellation, refund and warranty policies are not applicable to international orders.

Warranty Terms –

NPM CANADA WARRANTY

For product(s) sold through NPM CANADA warranty policy please contact info@npm-canada.ca for further instruction.
NPM CANADA warranty includes repair or 1 to 1 replacement within 2 years from purchase day for defects.
Hardware damaged items will not be accepted. All items must be shipped to NPM CANADA warehouse in Canada in their original packaging. All the original items must be included in the shipment. Products which have been modified from its original operation will not be accepted.

MANUFACTURE WARRANTY

Some product(s) might be offered by NPM CANADA are serviced and supported by their manufacturers in accordance with any terms and conditions packaged with the products. Unless indicated on the product, manufacture warranty is not included.

NO WARRANTY / LIMITED WARRANTY

Certain products might be offered by NPM CANADA without warranty, as will be indicated on the product. Although we might be able to assist you through our support channels, please contact info@npm-canada.ca for further instruction.

ADDITIONAL INFORMATION

HEALTH CANADA

Permanent makeup industry is governed by provisions of the Food and Drugs Act (FDA) and the Cosmetic Regulations.  Permanent makeup can only be practiced by a trained and certified practitioner. For additional information please visit: Health Canada

TAX

Each order will be subject to TAX in the rate according to the province or state that the order will be shipped to.

TRAINING

As NPM introduces new technology and methods to practice permanent makeup, each practitioner purchasing the products in order to use the machine MUST go through our training session. In cases where personal training is unavailable, we could schedule video conference call. Please email: info@npm-canada.ca to schedule your training.

LIABILITY

Practitioner providing services and treatment to their clients cannot hold NPM CANADA liable for misconduct of a treatment or mistakes. In case of doubt, we highly suggest to postpone the treatment and email: info@npm-canada.ca with your questions or concerns.

LEASE

In some instances the equipment may be leased. For further information please email your inquiry to: info@npm-canada.ca.